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SUPPORT.md

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+# Getting Help
+
+career-ops is an open source project maintained in limited time. Here's how to get help efficiently.
+
+## Where to ask
+
+| Question type | Where |
+|---|---|
+| **Bug** (something is broken) | [GitHub Issues](https://github.com/santifer/career-ops/issues) — use the Bug Report template |
+| **Feature idea** | [GitHub Issues](https://github.com/santifer/career-ops/issues) — use the Feature Request template |
+| **How do I...?** | [GitHub Discussions](https://github.com/santifer/career-ops/discussions) or [Discord](https://discord.gg/8pRpHETxa4) |
+| **Setup help** | Check [docs/FAQ.md](docs/FAQ.md) for common questions, then [docs/SETUP.md](docs/SETUP.md), then ask in [Discord](https://discord.gg/8pRpHETxa4) |
+| **Security vulnerability** | Email hi@santifer.io — see [SECURITY.md](SECURITY.md) |
+
+## Before opening an issue
+
+1. Search existing issues — someone may have reported it already
+2. Run `npm run doctor` — it catches most setup problems
+3. Include your OS, Node.js version, and the CLI you're using (Claude Code, OpenCode, etc.)
+
+## What NOT to use GitHub Issues for
+
+- General questions about job searching
+- Requests for personal career advice
+- Support for modified forks or unofficial distributions
+- Asking the maintainer to review your CV
+
+These will be closed and redirected to the appropriate channel.